Harry Potter: Hogwarts Mystery has had a number of problems since launch, but this latest one may be one of the most frustrating. Some of the game’s players have reported instances where the game spends gems without them actually meaning to do so, and since gems are the main in-game currency in Harry Potter: Hogwarts Mystery, this is a serious issue.
The glitch seems to happen during loading screens or in instances where the game appears to be frozen. Some players tap the screen during these instances out of impatience, and it seems as though that sometimes cause the game to purchase energy with gems. Reddit user KuroTintedHeart ran into this very issue, though the response from the game’s support team was basically that they are out of luck.
“While we will certainly pass along your experience to the team, please note that Support is unable to restore currency due to accidental purchases or unexpectedly missing currency. We’re sorry for the inconvenience, and please do reach out if you need any more help!”
Some fans may be upset by this response, especially when one considers how valuable gems are in the game. To put things in perspective, if players buy $5 worth of gems, they will have about enough money to get through one five star lesson, if that. Gems can be earned through gameplay, though with the exception of winning the House Cup, players can only expect to earn a small number of gems without breaking out their wallet.
Despite how valuable gems are in Harry Potter: Hogwarts Mystery, Jam City’s response to KuroTintedHeart makes it clear that players will not be able to recover any gems that are automatically spent through this glitch. Considering this, hopefully the development team makes fixing both this bug and the game’s various plot holes a priority.
Harry Potter: Hogwarts Mystery is available now for iOS and Android mobile devices.